Purpose

General Rule – All Sales Are Final

Unless explicitly stated otherwise in writing by Orange And Co, all sales are final.

Customers acknowledge that the Direct Marketplace operates on a combination of:

• Immediate-delivery inventory, and
• Order-based, sourced, or special items

Accordingly, return, refund, or cancellation rights are strictly limited.

Order Confirmation & Binding Commitment

Once an order is confirmed by Orange And Co, whether through:

• Written confirmation
• Electronic confirmation
• Payment of a deposit or full amount

the order becomes binding and irreversible, subject only to the terms of this Policy.

Cancellations by the Customer

Customer-initiated cancellations are not permitted once:

• The order has been confirmed, or
• Sourcing, procurement, or allocation has commenced, or
• A deposit has been paid

Any exception must be explicitly approved in writing by Orange And Co, and may be subject to penalties, cost recovery, or forfeiture of payments.

Order-Based, Sourced & Special Items

Orders that are:

• Sourced upon customer request
• Procured from brand stores or suppliers
• Special, rare, limited, or non-standard items

are strictly non-cancellable, non-returnable, and non-refundable under all circumstances once sourcing has commenced.

Deposits & Advance Payments

Deposits and advance payments:

• Are collected to secure sourcing, allocation, or reservation
• Are non-refundable unless explicitly stated otherwise in writing

Failure by the customer to complete the remaining balance does not entitle the customer to a refund of the deposit.

Returns & Exchanges

Returns and exchanges are not accepted, including but not limited to cases involving:

• Change of mind
• Size, preference, or personal taste
• Delayed delivery
• Customer unavailability

No exchange or credit note shall be issued unless expressly approved in writing by Orange And Co.

Inspection & Acceptance Upon Delivery

Customers are required to inspect items immediately upon delivery.

Once delivery is accepted:

• The order is deemed complete
• The product is deemed accepted in its delivered condition

Claims raised after acceptance shall not be considered.

 Damaged or Incorrect Items

Claims relating to:

• Visible damage
• Incorrect items

must be raised at the time of delivery and documented immediately.

Claims raised after delivery acceptance, or without supporting evidence at delivery, shall be rejected.

Refund Method (If Approved)

If a refund is exceptionally approved:

• It will be processed using the original payment method where possible
• Processing timeframes may vary depending on payment provider or bank

No cash refunds are issued unless expressly approved.

Company-Initiated Cancellations

Orange And Co reserves the right to cancel an order in exceptional circumstances, including but not limited to:

• Supplier unavailability
• Pricing or system errors
• Compliance or legal issues

In such cases, liability is limited strictly to the refund of amounts paid, with no further compensation.

Limitation of Liability

To the maximum extent permitted by law:

• Orange And Co shall not be liable for indirect, incidental, or consequential damages
• Any liability is strictly limited to the value of the affected order 

Abuse, Disputes & Chargebacks

Abuse of refund requests, chargebacks, or disputes may result in:

• Immediate order cancellation
• Suspension or termination of customer access
• Legal action where applicable

Policy Updates

Orange And Co reserves the unrestricted right to amend this Policy at any time.

Updated versions apply immediately upon publication.

Governing Language

This Policy is available in Arabic and English.

In case of any discrepancy, the English version shall prevail.

Contact & Escalation

All requests or inquiries relating to returns, refunds, or cancellations must be submitted exclusively through the official Order Coordination or Customer Care channels published by La Porta Di Roma.