Terms of Use
These Terms of Use, hereinafter referred to as "Terms and Conditions" or "T&C" or "Terms" or "Agreement," along with any other Policy or Statement or Information that may be placed on this website, hereinafter referred to as "Company" or “Website” or “We” or “Us,” as modified or amended from time to time, are a binding contract between the company and you, hereinafter referred to as "You" or "User" or "Your" or "Buyer" or "Customer."
If you visit, use, or shop at the site or any future site operated by us, you accept these
Terms and Conditions. In addition, when you use any current or future services of the
company or visit or purchase from any business affiliated with the company or
third-party vendors, whether or not included in the site, you also will be subject to the
guidelines and conditions applicable to such service or merchant. If these conditions
are inconsistent with such guidelines and conditions, such guidelines and conditions
will control.
By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
Purpose
This Protocol defines the legally binding terms governing all interactions, orders, and transactions conducted through Orange And Co’s Direct Marketplace channels.
Items may be returned up to 14 days from receiving the order. We only accept resalable items in its original packaging with the tags attached and in the same state as received, unused and undamaged.
Its objectives are to:
· Establish a clear legal framework between the company and customers
· Protect operational, financial, and sourcing processes
· Set transparent expectations regarding orders, payments, delivery, and responsibilities
Acceptance of Terms
By accessing the website, placing an order, or engaging with our Order Coordination team, you confirm that you have read, understood, and agreed to these Terms & Conditions.
By accessing the website, placing an order, or engaging with our Order Coordination team, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Company Overview
Orange And Co operates as a luxury retail and direct sourcing business, providing access to high-end international products through:
· Immediate-delivery items
· Order-based sourcing
· Special and rare item procurement
· Curated gifting and bespoke requests
Some products are sourced specifically upon customer request and are not held as standard inventory.
Scope of Services
This Protocol applies to:
· Website purchases
· Orders coordinated through our team
· B2C, B2B, and bulk orders (where applicable)
· Special orders and sourced items
Different terms may apply to specific services and will be communicated where relevant.
Eligibility
To place an order, the customer must:
· Be legally capable of entering into a binding agreement
· Provide accurate personal, delivery, and payment information
· Be reachable for order confirmation and coordination
Orange And Co reserves the right to refuse service where these conditions are not met.
Orders & Confirmation
6.1 Order Requests
Submitting an order request does not constitute final acceptance.
6.2 Order Confirmation
An order is considered confirmed only when:
- Product availability is verified
- Pricing and currency are agreed
- Required payment (deposit or full amount) is received
- Confirmation is issued by Orange And Co or an authorized Order Coordinator
We reserve the right to cancel or decline orders due to availability issues, pricing discrepancies, or operational constraints.
Pricing & Currency
- Prices may be quoted in EUR or other currencies
- Currency conversion is based on the agreed exchange rate at confirmation
- Prices exclude delivery or additional charges unless stated otherwise
Pricing errors may be corrected at any time prior to order confirmation.
Payment Terms
8.1 Payment Methods
Accepted payment methods are communicated at checkout or by the Order Coordinator.
8.2 Deposits
- Order-based items typically require a deposit (commonly 50%)
- The remaining balance is payable prior to dispatch or upon delivery, as agreed
8.3 Payment Security
Card payments must support 3D Secure authentication where applicable.
Failure to complete payment may result in order cancellation.
Special Orders & Availability
· Availability depends on supplier or brand store stock at the time of sourcing
· Availability is not guaranteed until confirmed
· Delivery timelines are estimates and may vary due to sourcing, customs, or logistics factors
Special orders are handled on a best-effort basis aligned with operational feasibility.
Delivery & Risk
Delivery & Risk
Delivery terms are detailed in the Shipping & Delivery Policy.
· Risk transfers to the customer upon successful delivery and acknowledgment
· Customers must inspect items immediately upon receipt
Any issues must be raised at the time of delivery.
Returns, Refunds & Exchanges
Unless explicitly stated otherwise:
· All sales are final
· Returns, refunds, and exchanges are not accepted, particularly for:
o Order-based items
o Special or rare sourced products
o Customized or gift items
Full details are provided in the Returns & Refunds Policy.
Customer Responsibility
Customers are responsible for:
· Providing accurate delivery information
· Being available to receive orders
· Inspecting items upon delivery
If a customer authorizes a representative to receive or pay for an order, that representative acts fully on the customer’s behalf.
Orange And Co is not liable for issues arising from customer-appointed representatives.
Authenticity
All products are sourced from authorized retailers, official brand stores, or trusted suppliers.
Authenticity is guaranteed.
.
Intellectual Property
All website content, trademarks, images, text, and materials are the exclusive property of La Porta Di Roma and may not be used without written authorization.
Limitation of Liability
To the fullest extent permitted by law:
· Orange And Co shall not be liable for indirect, incidental, or consequential damages
· Liability, where applicable, is limited to the value of the purchased item
Force Majeure
Orange And Co shall not be liable for delays or failures caused by events beyond its reasonable control, including supplier disruptions, customs delays, or force majeure events.
Language & Interpretation
These Terms are available in Arabic and English.
In case of discrepancy, the English version shall prevail.
Amendments
Orange And Co reserves the right to amend this Protocol at any time.
Updated versions will be published with a revised effective date.
Contact & Escalation
For questions, clarifications, or support, customers should contact the official Customer Care or Order Coordination channels listed on the website.
